FAQ

How can I modify my profile?

The data of your profile can be modified in the following link Account Details.

How can I recover my password?

If you have forgotten your password you can recover it through the following link Password recovery.

How can I request the cancellation of my account?

To request the cancellation of your account, just send us an email or create a support ticket at the following link Support, although if you have an order history, you should consider that there is a limitation in terms of data protection, because we must keep the invoice data for at least five years.

If you request the cancellation or cancellation of your account, the data will be deactivated and your access to your profile blocked for the time necessary until the end of our legal obligation.

Credit or debit card

This form of payment is immediate, easy and secure. At the end of your order you can make the payment through a secure payment gateway directly at the bank.

ecoBSM it does not store payment data, nor will it have access to it.

For security, your bank will send you a code to your mobile, and have to enter at the end of the process and finalize the payment.

Bank transfer

You can do it by bank transfer with the following account:

  • CAIXABANK: ES25 2100 2679 3502 1015 9977

You must indicate in Concept the order number and send us the receipt by email to the following address tienda@ecobsm.com.

Once the payment is confirmed, we will send the order.

You have to consider that some financial entities can take up to 2 days to process transfers, without counting weekends or holidays.

Where is my order?

When we receive the payment and process the order, you receive an email with the order summary and a link with the tracking code provided by the carrier.

In this link you can see the delivery status of your order.

You can also see the tracking code in your order list in the following link Orders.

Cancel or modify an order

You can request the modification or cancellation of the order by creating a support ticket at the following Support.

How to change delivery address of an order?

If the order has not yet left our facilities, you can request the change of the delivery address by creating a support ticket at the following Support.

Can the delivery address be different from the billing address?

In your profile you can have 2 addresses, one for billing and one for shipping.

You can modify it through this link Addresses.

Delivery time

The delivery period begins from the confirmation of shipment of your order.

Our commitment is to meet a delivery deadline of between 24h / 72h depending on the method of payment and the time the order is placed.

In some rural areas the delivery time may be extended according to the conditions of the transport agency in your area.

Delivery Zones

We currently only make deliveries in Spain (Peninsula)

In case your delivery address is Balearic areas, Ceuta and Melilla, Canary Islands, please contact us through the following link Contact.

Shipping costs

All orders have a free delivery service.

Except for the following Balearic areas, Ceuta and Melilla, Canary Islands.

When will I receive the invoice for an order?

There are two ways to find the invoice:

  • In your email you will receive mail with the shipping confirmation of your order in which we attach the final invoice.
  • If you have an account, you can check the invoices of your orders in the following link My Orders.
How can I modify the data of an received invoice?

Yes, you can request the modification of the data of an invoice whenever the accounting period allows it.

To request it you must create a support ticket in the following link Support.

What is the warranty time?

The warranty period for the equipment purchased from ecoBSM are:

  • 2 years for new equipment.
  • 1 year for refurbished equipments.
What is the repair time?

Once the equipment is received, if it has a solution, the repair time is approximately 14 working days.

In case you do not have a solution, we will send you a totally new equipment or we will refund the same amount of the value it had when you bought it.

All the events about your repair we will inform you via email and through the following link My Tickets.

How can I request a return?

You can request the return of an order in the following link Support.

The conditions we use to make a return are included in the following link Sales Conditions.

GO TO SUPPORT